Job Description
Are you looking to kickstart your career in the dynamic world of Information Technology? TechSolutions Atlanta is seeking a passionate Junior Technical Support Specialist to join our growing team. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a supportive environment.
As our newest team member, you will play a crucial role in ensuring our clients' technology needs are met with precision and empathy. We provide comprehensive training, mentorship, and a clear pathway for professional advancement. If you are detail-oriented and eager to solve problems, we want to hear from you.
Why Join TechSolutions Atlanta?
We are a forward-thinking company committed to excellence. Our employees enjoy a collaborative culture, competitive benefits, and the chance to work with cutting-edge technology. We value integrity, innovation, and the growth of our team.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Assist in the setup, configuration, and maintenance of office IT equipment.
- Document technical solutions and maintain accurate support logs.
- Collaborate with senior IT staff to resolve complex technical problems.
- Conduct basic network troubleshooting and security awareness training for staff.
- Monitor and respond to incoming support requests in a timely manner.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Basic understanding of computer hardware and operating systems.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Willingness to learn new technologies and software.