Job Description
Are you passionate about technology and eager to kickstart your career in the vibrant heart of New Orleans? Bayou Digital Solutions is seeking a motivated Junior Technical Support Specialist to join our growing team. We pride ourselves on fostering a collaborative environment where innovation meets tradition.
In this entry-level role, you will serve as the frontline of our technical excellence, ensuring our clients receive seamless service. We believe in investing in our people, offering comprehensive mentorship and clear pathways for career advancement.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Flexible remote work options with a vibrant office culture in the CBD.
- Comprehensive health, dental, and vision insurance.
- Continuous learning opportunities and certification reimbursement.
Responsibilities
- Customer Communication: Respond to incoming support tickets and inquiries via phone, email, and live chat with empathy and professionalism.
- Troubleshooting: Diagnose and resolve basic hardware, software, and network issues for end-users in a timely manner.
- Documentation: Maintain accurate records of technical issues, resolutions, and customer interactions in our CRM system.
- Learning & Development: Study internal software documentation and attend daily training sessions to master our product suite.
- Collaboration: Work closely with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Process Improvement: Identify common pain points in the support process and suggest actionable improvements to the team.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or coursework in IT, Computer Science, or a related field is preferred.
- Technical Skills: Basic familiarity with Windows and Mac operating systems; experience with Microsoft Office Suite is a plus.
- Soft Skills: Exceptional verbal and written communication skills; ability to explain complex technical concepts to non-technical users.
- Mindset: A proactive problem-solver with a genuine curiosity about technology and a fast-learning attitude.
- Reliability: Ability to work independently as well as part of a team; stable internet connection required for remote support duties.
- Licensing: Valid driver's license for occasional in-office meetings.