Job Description
Are you ready to launch your career in the vibrant tech industry of Boston? TechHorizon Solutions is seeking ambitious individuals to join our team as Junior Technical Support Associates.
We believe in nurturing talent. Whether you are a recent graduate or looking to pivot into a new career, we provide comprehensive on-the-job training and a clear roadmap for professional growth. You will work alongside industry experts, gaining hands-on experience with cutting-edge technologies.
Why Join Us?
- Competitive salary and full benefits package.
- Modern, collaborative work environment in downtown Boston.
- Opportunities for rapid career advancement.
Don't let a lack of experience hold you back. We value potential, attitude, and willingness to learn above all else.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the senior engineering team to escalate complex issues.
- Stay updated on product knowledge and company policies through training sessions.
- Maintain a high level of customer satisfaction and service excellence.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- No prior professional experience required; we will train you.
- Strong problem-solving skills and logical thinking.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Windows, Mac, and web browsers).
- Ability to work well in a team and independently.
- Flexibility to work occasional overtime during peak seasons.