Job Description
Launch your tech career in London with our comprehensive training program! Innovate Solutions UK is seeking motivated individuals with no prior experience for our Junior Tech Support Specialist role. We provide full paid training on industry-leading platforms, cloud technologies, and customer service excellence. Join our diverse team in the heart of London's tech hub and gain hands-on experience working with Fortune 500 clients. This is your gateway to a sustainable career in IT support, with clear progression paths to senior roles.
Our 8-week intensive training covers networking fundamentals, troubleshooting methodologies, and cybersecurity basics. You'll receive mentorship from certified professionals while earning a competitive salary during training. No degree required – we value passion and potential!
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems (Jira, ServiceNow)
- Collaborate with senior engineers on complex escalations
- Participate in daily stand-ups and knowledge-sharing sessions
- Complete certification modules during training period
- Deliver exceptional customer service with SLA adherence
Qualifications
- No formal experience required – open to career changers
- High school diploma or equivalent (GCSEs or equivalent)
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude and attention to detail
- Excellent verbal communication abilities
- Willingness to learn technical concepts quickly
- Right to work in the United Kingdom
- Passion for technology and customer service