Job Description
Are you looking for a career change or your first job in the tech industry?
Apex Digital Solutions is expanding our team in San Jose and is actively seeking motivated individuals with no prior experience for our comprehensive paid training program. We provide all the tools, mentorship, and resources you need to succeed in a fast-paced digital environment.
As a new team member, you will be trained to handle customer inquiries, troubleshoot basic technical issues, and support our growing client base. We value enthusiasm and a willingness to learn over extensive experience.
Why Join Us?
- Paid Training: No cost to you; we invest in your future.
- Career Growth: Clear pathways to promotion within the company.
- Modern Environment: Work in the heart of San Jose with state-of-the-art facilities.
Responsibilities
- Assist customers via phone and email with product inquiries and basic troubleshooting.
- Document customer interactions and feedback accurately in our CRM system.
- Learn and apply company protocols for data entry and system navigation.
- Collaborate with senior team members to resolve complex issues.
- Maintain a high level of professionalism during all client communications.
- Participate in daily training sessions to enhance technical knowledge.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be 18 years of age or older.
- Strong desire to learn new technologies and systems.
- Excellent verbal and written communication skills.
- Basic computer literacy (typing and navigating the internet).
- Reliable internet connection and a quiet workspace at home.
- Ability to pass a background check.