Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated entry-level candidates for our comprehensive Tech Support Specialist training program. No prior experience required – we provide all the tools and mentorship you need to succeed in this high-growth field.
What You'll Gain:
- 6-week paid training covering networking, cybersecurity basics, and troubleshooting
- Industry-recognized certification preparation
- Mentorship from senior engineers
- Clear career advancement path to junior sysadmin roles
- Competitive benefits package including health insurance and 401k
Join our Detroit-based team and transform your passion for technology into a professional career. We believe in growing talent from within!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document technical cases in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct system health checks and preventive maintenance
- Participate in weekly training sessions and knowledge sharing
- Adhere to ITIL best practices and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn technical concepts quickly
- Reliable transportation to our downtown Detroit office
- Passion for technology and customer service