Job Description
Are you looking to kickstart your career in the tech industry? Apex Digital Solutions is urgently hiring Technical Support Specialists in New York City. We are a rapidly growing company looking for motivated individuals who are eager to learn and grow.
We are proud to offer comprehensive, paid training to all new hires. No prior technical experience is required; we will teach you everything you need to know to succeed in a high-tech environment. Join a team that values professional development and offers a clear path for career advancement.
Why Apply?
- Urgent Hiring: Immediate start dates available for top candidates.
- Full Training Provided: Learn industry-standard troubleshooting and support protocols on the job.
- Competitive Pay: Earn a solid salary while you learn.
- Modern Work Environment: Collaborative culture in the heart of Manhattan.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone and email.
- Learn and master our proprietary software and database systems during the training period.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Document all customer interactions and technical solutions in the CRM system.
- Collaborate with senior team members to escalate complex issues and learn best practices.
- Maintain a positive and professional demeanor when dealing with high-volume customer inquiries.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong desire to learn and develop new technical skills.
- Excellent written and verbal communication skills.
- Basic computer literacy (familiarity with Windows/Mac OS is a plus).
- Ability to work full-time hours, including evenings and weekends as needed.
- Reliable internet connection and a quiet workspace for remote training components.