Job Description
Join our dynamic team at Denver Innovations Group! We're urgently hiring motivated individuals for our Entry-Level Tech Support Specialist position. No prior experience required – we provide comprehensive paid training to launch your career in technology. This is your opportunity to work with cutting-edge systems while growing professionally in one of America's fastest-growing tech hubs.
Our 6-week intensive training program covers networking fundamentals, cybersecurity basics, cloud technologies, and customer service excellence. After training, you'll provide critical support to our enterprise clients, troubleshooting hardware/software issues and implementing innovative solutions. We offer competitive benefits, career advancement pathways, and a collaborative culture that values continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Document and resolve technical tickets using our CRM system
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
- Participate in cross-functional projects to enhance IT infrastructure
- Stay current with emerging technologies through our ongoing training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication abilities
- Willingness to learn and adapt to new technologies
- Basic computer literacy (Windows OS, internet navigation)
- Ability to work independently and in team environments
- Valid Colorado driver's license (for occasional on-site visits)