Job Description
Apex Support Inc. is expanding rapidly and is currently conducting urgent hiring for Technical Support Associates in San Jose, CA. We are looking for passionate individuals who are eager to learn and grow with us.
We provide comprehensive on-the-job training for all candidates, ensuring you have the skills needed to excel in a fast-paced tech environment. If you are looking for a career opportunity with advancement potential, this is your chance.
Why Join Us?
- Full training provided for all candidates.
- Competitive salary and benefits package.
- Supportive work environment in the heart of Silicon Valley.
Responsibilities
- Provide exceptional technical support to clients via phone, chat, and email.
- Diagnose and troubleshoot hardware and software problems efficiently.
- Document customer interactions and technical solutions in the CRM system.
- Collaborate with the engineering team to resolve complex technical issues.
- Stay updated on the latest industry technologies and company products.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and internet navigation skills.
- Excellent verbal and written communication abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible shifts, including weekends and holidays.
- Must be authorized to work in the United States.