Job Description
Join our award-winning customer support team in Raleigh, NC with comprehensive paid training! No experience required – we provide all the tools you need to succeed in a dynamic tech environment. Our 6-week paid training program covers product knowledge, troubleshooting techniques, and soft skills development. Enjoy competitive benefits, career advancement opportunities, and a supportive culture where your growth is our priority.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with senior agents to escalate complex technical issues
- Master our product suite through structured learning modules
- Meet performance metrics including response time and resolution rate
- Contribute to process improvement initiatives
- Maintain positive brand reputation in all customer interactions
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable learning new technology quickly
- Ability to work in a fast-paced team environment
- Basic computer proficiency with MS Office suite
- Customer service mindset with patience and adaptability
- Must pass background check and pre-employment assessment