Job Description
Are you ready to launch a career in Information Technology without prior experience?
We are urgently hiring a dedicated Technical Support Specialist for our Fort Worth office. We believe in investing in talent, which is why we offer a comprehensive paid training program for the right candidates. Join a fast-paced team where you will learn to troubleshoot technical issues, support clients, and grow into a high-value technical role.
Why Choose Apex Systems Group?
- Paid Training Program: We cover the cost of your training to ensure you are ready to succeed.
- Career Growth: Clear pathways for advancement into Senior Support and Management roles.
- Competitive Compensation: Starting salary plus performance-based bonuses.
- Modern Environment: Work with cutting-edge technology in a collaborative office space.
If you are motivated, eager to learn, and ready to start a professional career in Fort Worth, apply today!
Responsibilities
- Provide Exceptional Support: Assist clients with technical inquiries, software troubleshooting, and hardware issues via phone and email.
- Learn Internal Systems: Complete a structured training curriculum to master our ticketing systems and internal protocols.
- Document Resolutions: Log all customer interactions and technical solutions in our CRM database accurately and efficiently.
- Collaborate with Teams: Work closely with senior engineers and product managers to resolve complex technical roadblocks.
- Stay Updated: Continuously learn about new software updates and industry best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: No prior professional IT experience required; we value attitude and aptitude over experience.
- Skills: Basic computer literacy (Windows and Mac), strong typing skills, and familiarity with web browsers.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to attend a 2-week paid training program on-site in Fort Worth.