Job Description
Are you ready to launch your career in the tech industry without prior experience? Apex Digital Solutions is proud to offer a comprehensive Paid Training Program for ambitious individuals seeking a full-time role in Chicago, Illinois.
We believe in investing in our people. As a growing technology firm, we provide hands-on training, mentorship, and a clear path for career advancement. If you are eager to learn, have a positive attitude, and want to work in a dynamic environment, we want to hear from you.
Why Join Us?
- Comprehensive Paid Training upon hiring.
- Full-time employment with competitive benefits.
- Opportunity for rapid career growth and promotion.
- Collaborative and inclusive workplace culture.
Role Overview:
As an Entry-Level Technical Support Specialist, you will be the first point of contact for our clients, resolving technical inquiries and providing exceptional customer service. You will receive structured training to master the necessary tools and technologies.
Responsibilities
- Provide exceptional customer service and technical support via phone, email, and chat.
- Diagnose and troubleshoot technical hardware and software issues for clients.
- Guide customers through technical processes and solutions.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Stay updated on new product features and company policies through training sessions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong desire to learn and willingness to participate in paid training.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills.
- Ability to work full-time hours (Monday - Friday).
- Problem-solving mindset with a customer-first attitude.