Job Description
Urgently Hiring: Junior IT Support Specialist
TechNova Solutions is on the lookout for a motivated Entry Level IT Support Specialist to join our growing team in the heart of San Francisco, CA. If you are passionate about technology, possess a 'can-do' attitude, and are ready to kickstart your career in the tech industry, we want to hear from you immediately.
As part of our IT department, you will be the first point of contact for our employees, ensuring our digital workplace runs smoothly. We offer a competitive salary, comprehensive benefits, and a collaborative environment where learning is encouraged.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of desktop computers, printers, and mobile devices.
- Manage user accounts, permissions, and access to company resources.
- Monitor IT inventory and report on equipment status.
- Collaborate with senior IT staff to implement network security protocols.
- Document technical issues and resolutions in the IT helpdesk system.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, Wi-Fi, IP addressing).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.