Job Description
Join our innovative team as a Junior IT Support Specialist where comprehensive training is provided to launch your tech career! At TechGrowth Solutions, we believe in nurturing talent through structured learning programs. You'll gain hands-on experience with enterprise systems while working alongside industry experts in our modern Seattle headquarters. This is your opportunity to transform your passion for technology into a professional career with zero prior experience required.
We offer a collaborative environment, competitive benefits, and clear advancement pathways. Our training program covers hardware troubleshooting, network fundamentals, cybersecurity basics, and customer service excellence – all while you earn a full-time salary.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues following company protocols
- Document all incidents and solutions in our ticketing system
- Assist with device deployment and maintenance
- Participate in bi-weekly training sessions and knowledge assessments
- Collaborate with senior engineers on complex technical challenges
- Contribute to IT documentation and knowledge base updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts through structured training
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy