Job Description
Launch your tech career with industry-leading training at TechForward Solutions! We're seeking motivated entry-level professionals to join our dynamic IT Support team in San Francisco. No prior experience required – we provide comprehensive hands-on training in cloud systems, cybersecurity fundamentals, and network administration. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways to specialization. Located in the heart of the Bay Area's tech hub, you'll collaborate with innovative teams while building foundational skills for long-term growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, chat, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and enterprise applications
- Document ticket resolutions in ITSM systems with clear technical documentation
- Participate in daily training modules covering Azure, AWS, and security protocols
- Assist with network infrastructure monitoring and basic preventive maintenance
- Collaborate with cross-functional teams on IT projects during training phase
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Microsoft Office suite and internet navigation
- Passion for technology and willingness to learn complex systems
- Ability to work in fast-paced environments with shifting priorities
- Valid California driver's license (for occasional equipment transport)