Job Description
Are you ready to launch your career in the heart of the Rockies? Apex Tech Solutions is seeking a Junior IT Support Specialist to join our dynamic team in Colorado Springs. We don't just want you to maintain our systems; we want you to grow with us. As an entry-level professional, you will gain hands-on experience in a fast-paced environment, working alongside seasoned engineers who are dedicated to mentorship and professional development.
We offer a competitive benefits package, a hybrid work schedule, and a culture that values innovation and collaboration. If you are eager to learn and looking for a role that offers real-world IT exposure, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot hardware and software applications across Windows, macOS, and Linux environments.
- Assist in maintaining the local area network (LAN) and wide area network (WAN) infrastructure.
- Perform regular system backups, updates, and ensure data integrity and security protocols are met.
- Document technical issues, resolutions, and configuration changes in our ticketing system (e.g., JIRA, ServiceNow).
- Collaborate with the Senior Systems Administrator to manage user accounts, permissions, and Active Directory.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field.
- CompTIA A+ Certification (or willingness to study towards it).
- Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
- Strong customer service skills and the ability to explain complex technical concepts to non-technical users.
- Problem-solving mindset, attention to detail, and a passion for staying current with technology trends.