Job Description
We are currently urgent hiring for a motivated Junior IT Support Specialist to join our innovative team in San Jose, CA. As a rapidly growing technology firm, we are looking for eager individuals who are ready to launch their career in IT support.
In this role, you will be the first point of contact for our employees, ensuring that our internal technology runs smoothly. We offer comprehensive training and a collaborative environment where you can grow your technical skills.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup and configuration of new employee workstations and devices.
- Manage user accounts, passwords, and security access permissions.
- Document technical issues and resolutions in our ticketing system.
- Monitor system performance and report potential technical risks.
- Collaborate with senior IT staff to implement new software updates.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Basic knowledge of Microsoft Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, Wi-Fi) is highly desirable.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- A positive attitude and a willingness to learn new technologies.