Job Description
Are you a tech-savvy individual looking to kickstart your career in the heart of the Bay Area? SF Innovations Inc. is seeking a motivated Junior IT Support Specialist to join our dynamic team in San Francisco. We offer a competitive salary, comprehensive benefits, and an unparalleled opportunity to grow within a leading tech environment.
As part of our IT department, you will be the first point of contact for our employees, ensuring seamless technology operations. Whether it's troubleshooting hardware issues, managing software deployments, or providing exceptional customer service, you will play a crucial role in keeping our business running smoothly.
Why Join Us?
- Competitive compensation package.
- Health, dental, and vision insurance.
- Generous PTO and professional development budget.
- Modern office environment in downtown SF.
Ready to make an impact? Apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues on Windows and macOS devices.
- Assist in the setup, configuration, and maintenance of office IT equipment and peripherals.
- Manage software licenses, patches, and security updates.
- Maintain accurate documentation of incidents and resolutions in the ticketing system.
- Collaborate with senior IT staff on projects and system upgrades.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
- Basic understanding of computer hardware, operating systems (Windows 10/11, macOS), and network concepts.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service abilities.
- Willingness to learn and adapt to new technologies.