Job Description
Ready to launch your career in Technology?
Apex Digital Solutions is seeking driven individuals to join our team as Junior IT Support Specialists. We offer a unique opportunity for candidates with little to no experience to receive comprehensive, paid training starting tomorrow.
We are looking for problem-solvers who are eager to learn and grow within a fast-paced corporate environment. This role is perfect for recent graduates or anyone looking to pivot into the tech industry without the barrier of prior experience.
Why Join Us?
- Start Tomorrow: Immediate onboarding and training.
- Full Training Provided: Master industry-standard tools and protocols.
- Career Growth: Clear path to Senior IT roles and management.
- Modern Culture: Work with cutting-edge technology in a collaborative Dallas office.
Role Overview:
As a Junior IT Support Specialist, you will be the first point of contact for internal technical issues. You will assist in maintaining our network infrastructure, resolving hardware and software problems, and ensuring our employees have the tools they need to succeed.
Responsibilities
- Troubleshooting & Support: Diagnose and resolve hardware, software, and network issues for a team of 50+ employees.
- System Maintenance: Perform routine maintenance on servers, PCs, and peripherals to ensure optimal performance.
- Customer Service: Provide exceptional technical support via phone, email, and in-person, ensuring high user satisfaction.
- Software Deployment: Assist in the installation, configuration, and updating of operating systems and business applications.
- Security Compliance: Help enforce company security policies and perform basic security audits.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: No prior IT experience required; we provide the training.
- Attitude: Demonstrated eagerness to learn and adapt to new technologies quickly.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to attend full-time training classes starting immediately.
- Computer Literacy: Basic understanding of how to operate a computer and navigate the internet.