Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Systems is looking for a dedicated Junior IT Support Specialist in Philadelphia, PA. We believe in nurturing talent and providing comprehensive training for entry-level candidates who are eager to learn and grow.
As a Junior IT Support Specialist, you will be the first point of contact for our employees, ensuring smooth operations and technical efficiency. We offer a supportive environment where no prior experience is required—only the drive to grow and excel in a dynamic tech environment.
Responsibilities
- Troubleshoot Hardware & Software: Assist team members with computer issues, printer malfunctions, and software installation.
- Ticket Management: Log and track incoming support requests using our ticketing system (comprehensive training provided).
- Network Support: Learn to connect devices to the local network and resolve basic connectivity issues.
- User Training: Conduct basic training sessions for new employees on company software and tools.
- System Maintenance: Assist in the daily maintenance of office technology and peripherals.
- Hardware Setup: Assemble and configure new workstations and equipment for new hires.
Qualifications
- Education: High School Diploma or GED required.
- Passion for Tech: A genuine interest in computers, technology, and solving problems.
- Communication: Strong verbal and written communication skills.
- Problem Solving: Ability to think critically and troubleshoot basic issues.
- Availability: Must be available to work full-time (40 hours/week) with a flexible schedule.
- Adaptability: Willingness to learn new software and technical concepts quickly.