Job Description
Join Denver Tech Solutions as a Junior Tech Support Specialist and kickstart your career in IT! We're seeking motivated individuals with no prior experience but a passion for technology. Our comprehensive 8-week paid training program will equip you with essential skills in network troubleshooting, system administration, and customer service. Upon completion, you'll transition into a full-time role supporting our diverse client base across Denver's thriving tech sector. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document all support cases and maintain ticketing systems
- Collaborate with senior engineers on complex technical issues
- Conduct system audits and implement security best practices
- Train end-users on new technologies and processes
- Participate in after-hours rotation for emergency support
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (required for occasional on-site visits)
- Must pass background check and drug screening