Job Description
Join our award-winning team as an IT Support Specialist and kickstart your tech career with comprehensive paid training! We're seeking motivated individuals in San Antonio to deliver exceptional technical support while growing into cybersecurity and cloud infrastructure roles. Enjoy competitive benefits, mentorship from industry experts, and clear advancement pathways. No prior experience required – just passion for technology and customer service.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose hardware/software issues and implement solutions
- Document tickets in ServiceNow and maintain SLA compliance
- Deploy and configure workstations, peripherals, and network devices
- Collaborate with senior engineers on complex system issues
- Participate in cross-departmental IT projects
- Train end-users on new technologies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication and interpersonal skills
- Ability to learn technical concepts quickly through training
- Customer service experience (retail/helpdesk a plus)
- CompTIA A+ certification (provided during training)
- Valid Texas driver's license for occasional on-site visits