Job Description
Launch Your Career in Technology with Comprehensive Paid Training!
Are you looking for a full-time job in New York, NY but lack the specific technical experience? Apex Digital Solutions is looking for driven individuals to join our team as Junior Technical Support Specialists. We provide a complete on-the-job training program designed to take you from novice to professional.
This is a unique opportunity to enter the tech industry without needing prior experience. Our mentorship-driven environment ensures you master the skills necessary to succeed in a high-demand field. Join us in the heart of Manhattan and build a future-proof career.
Responsibilities
- Complete structured training modules covering networking, hardware troubleshooting, and software installation.
- Provide exceptional customer support to clients via phone, email, and live chat.
- Assist in diagnosing and resolving technical issues for a diverse client base.
- Document technical procedures, solutions, and customer feedback accurately.
- Collaborate with senior team members to optimize service delivery and client satisfaction.
- Stay current with industry trends and software updates through continuous learning.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Strong desire to learn and adapt to new technologies quickly.
- Excellent verbal and written communication skills.
- Basic computer literacy and internet navigation skills.
- Ability to work full-time hours (Monday–Friday) in a professional office setting.
- Reliable transportation and a professional, proactive attitude.