Job Description
Are you ready to kickstart your career in the heart of Silicon Valley?
Nexus Tech Innovations is a dynamic leader in enterprise software solutions, and we are looking for ambitious Entry-Level IT Support Specialists to join our growing team. We pride ourselves on our culture of mentorship and continuous learning. This is a fantastic opportunity for recent graduates or career changers who want to build a future in technology with comprehensive training provided by industry experts.
As a member of our support team, you will be the bridge between our clients and our technology. You will work in a fast-paced environment where no two days are the same, gaining hands-on experience with cutting-edge systems while helping to solve real-world problems.
Why Join Us?
- Full Training Provided: No prior technical experience required; we teach you everything you need to know.
- Competitive Compensation: Base salary plus performance bonuses.
- Career Growth: Clear pathways to Senior IT roles, Network Administration, and Cybersecurity.
- Modern Office: State-of-the-art facilities in San Jose with free amenities.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Assist in the setup, configuration, and deployment of workstations and peripherals for new employees.
- Document all technical issues and resolutions in our ticketing system (ServiceNow) to maintain a knowledge base.
- Collaborate with senior engineers to learn advanced diagnostic techniques and system architecture.
- Maintain a clean and organized server room and IT workspace, adhering to all safety and compliance standards.
- Conduct regular software updates and patch management to ensure system security and stability.
- Act as a point of contact for user queries regarding company policies and technology usage.
Qualifications
- Degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong desire to learn and grow within the technology sector.
- Excellent written and verbal communication skills with a customer-first attitude.
- Basic understanding of computer components (CPU, RAM, Storage) and operating systems (Windows/macOS).
- Ability to work independently as well as part of a collaborative team environment.
- Problem-solving mindset with the patience to troubleshoot complex issues.