Job Description
Launch your IT career with our comprehensive paid training program! Indianapolis Tech Academy is seeking motivated individuals for entry-level Tech Support Specialist roles. No prior experience required – we provide all necessary certifications and hands-on training. Join our growing team in Indianapolis and gain industry-recognized skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive pay, benefits, and clear career advancement paths. Our collaborative environment supports newcomers with mentorship and ongoing professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Assist users with network connectivity and security protocols
- Document IT incidents and solutions in ticketing systems
- Collaborate with senior technicians on complex troubleshooting
- Participate in cross-departmental IT projects
- Complete certification training modules as assigned
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification (training provided)
- Valid Indiana driver's license (for occasional site visits)