Job Description
Are you passionate about technology and looking for your first break in the IT industry? Memphis Tech Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in the heart of Memphis. In this role, you will provide essential technical support to our employees, ensuring our digital infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a dynamic corporate environment.
We offer a collaborative culture, comprehensive benefits, and a clear pathway for professional growth. If you have a knack for problem-solving and a desire to learn, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktop and laptop computers.
- Manage and troubleshoot local and network printers and peripherals.
- Respond to help desk tickets in a timely and professional manner.
- Monitor system performance and assist in maintaining data security protocols.
- Collaborate with senior IT staff to implement IT solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Familiarity with ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Strong problem-solving skills and a customer-service oriented mindset.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.