Job Description
Are you passionate about technology and looking to kickstart your career in IT? Apex Digital Systems is looking for a dedicated Junior IT Support Specialist to join our growing team in Jacksonville, FL. We offer a dynamic environment where you can learn from industry experts and grow your technical skills.
We are looking for someone ready to start immediately. If you have a basic understanding of computers and a hunger to learn, we want to hear from you!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain the Help Desk ticketing system (e.g., Jira, ServiceNow).
- Assist in the setup and configuration of new user workstations and peripherals.
- Perform routine IT maintenance, including software updates and security patches.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Basic knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts (LAN, Wi-Fi) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent customer service and communication skills.
- Ability to lift and carry IT equipment as needed.