Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? Charlotte Connect Systems is actively seeking a motivated Junior IT Support Specialist to join our growing team in Charlotte, NC.
We are not just looking for a technician; we are looking for a future tech leader who is eager to learn, adaptable, and ready to solve complex problems with simple solutions. Enjoy a collaborative work environment, comprehensive training, and immediate opportunities for advancement.
Why Join Us?
- Immediate Start: We are hiring now and looking to onboard this week.
- Competitive Pay: $50k - $65k base salary plus performance bonuses.
- Full Benefits: Health, dental, vision, and 401(k) matching from day one.
- Growth: Clear path to Senior IT, Systems Admin, or Cybersecurity roles.
Responsibilities
- Provide tier-1 and tier-2 technical support to employees via phone, email, and ticketing systems (ServiceNow/Jira).
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Manage and configure end-user devices, ensuring security compliance and optimal performance.
- Perform routine network maintenance, software updates, and patch management.
- Assist in the deployment of new hardware and the migration of data to new systems.
- Document all technical issues, resolutions, and standard operating procedures (SOPs).
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, Storage) and peripherals.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Willingness to work in a fast-paced environment and learn new technologies quickly.
- Valid Driver’s License and access to a vehicle for occasional on-site support.