Job Description
Welcome to Nexus Solutions Sacramento, where innovation meets opportunity. We are seeking a motivated and tech-savvy Junior IT Support Specialist to join our growing team. This is an excellent entry-level position for recent graduates or career changers looking to launch a career in Information Technology.
As a key member of our IT department, you will gain hands-on experience in a dynamic environment while supporting our diverse client base. We offer comprehensive training and a clear path for professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional certification sponsorship.
- Modern office environment in the heart of Sacramento.
- Collaborative culture that values mentorship and learning.
Responsibilities
- Provide Tier 1 technical support via phone and email to internal staff regarding hardware, software, and network connectivity issues.
- Diagnose and resolve complex technical problems, escalating to senior staff when necessary.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Maintain accurate records of incidents, resolutions, and asset inventory in the helpdesk system.
- Conduct basic troubleshooting for printers, scanners, and other office equipment.
- Collaborate with the IT team to improve service delivery and user experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts such as IP addressing, DNS, and DHCP.
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) during employment.