Job Description
Are you ready to launch your career in the fast-paced world of Information Technology?
Apex Digital Solutions is seeking a motivated Entry Level IT Specialist to join our dynamic team in Arlington, TX. We don't just hire employees; we cultivate future tech leaders. If you are eager to learn, problem-solve, and work in a collaborative environment, we want to meet you.
Why Join Us?
- Comprehensive Training: We provide extensive mentorship and certification pathways (CompTIA A+).
- Competitive Compensation: A solid starting salary with annual performance reviews.
- Career Growth: Clear pathways to Senior IT, Network Engineering, and Cybersecurity roles.
Don't let a lack of experience hold you back. We value passion and potential over just years on a resume.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person assistance.
- Diagnose and resolve basic hardware and software issues, including printer configuration and OS troubleshooting.
- Assist in the deployment, setup, and configuration of new workstations, laptops, and peripherals.
- Maintain accurate records of technical issues and resolutions in our Help Desk ticketing system.
- Collaborate with senior IT staff to improve system performance and user experience.
- Monitor system alerts and assist in basic network maintenance tasks.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and basic understanding of computer hardware components.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- High school diploma or GED required; Associate’s degree is a plus.
- Willingness to obtain relevant IT certifications (CompTIA A+ preferred).
- Ability to work flexible hours and occasional on-call rotation.