Job Description
We are seeking a passionate Junior IT Support Specialist to join our dynamic team in San Diego. If you are an aspiring IT professional looking to launch your career in a thriving tech hub, this is the perfect opportunity for you. We pride ourselves on fostering talent and providing the training necessary for long-term success.
As an Entry Level IT Specialist, you will be the first point of contact for our employees, providing technical support for hardware, software, and network issues. You will work closely with our senior IT team to ensure our systems are running efficiently while learning the ropes of enterprise-level IT infrastructure.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Manage and respond to help desk tickets in a timely and professional manner.
- Perform regular system updates and security patch management under supervision.
- Collaborate with the IT team to deploy new software and hardware solutions.
- Document technical issues and resolutions in the internal knowledge base.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Associate degree or Certificate in Information Technology, Computer Science, or a related field.
- Familiarity with Windows and Mac operating systems is required.
- Basic understanding of networking concepts (LAN, WAN, IP addressing).
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to obtain industry certifications (e.g., CompTIA A+, Network+).