Job Description
Are you ready to launch your career in the fast-paced world of technology? Raleigh Tech Solutions is currently seeking a dedicated Junior IT Support Specialist to join our growing team in Raleigh, NC.
Whether you are a recent graduate or looking to pivot into the tech industry, this is the perfect opportunity for you. We pride ourselves on fostering talent and providing hands-on training in a cutting-edge environment. This is a full-time position offering a clear path for professional advancement.
Why Join Us?
- Comprehensive training program for entry-level candidates.
- Modern office environment in the heart of Research Triangle Park.
- Opportunity to work with leading-edge technologies.
- Supportive team culture focused on collaboration and growth.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with senior IT staff to improve system performance and user satisfaction.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- High School Diploma or equivalent required.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Eagerness to learn new technologies and adapt to a dynamic environment.
- Reliable transportation and internet connection.