Job Description
We are seeking a dedicated Junior IT Support Specialist to join our rapidly growing team in Oklahoma City, OK. This is an excellent opportunity for recent graduates or career changers looking to break into the tech industry with immediate hire potential.
At TechFlow Solutions, we don’t just fill seats; we build careers. You will work alongside industry experts who are committed to mentoring you as you develop essential technical skills in hardware, software, and network support. We offer a comprehensive benefits package including health insurance, 401(k) matching, and paid time off.
Why Join Us?
• Immediate Start: Onboard within two weeks for those who qualify.
• Mentorship: Learn from senior engineers and get certified support.
• Growth: Clear path to Senior IT Engineer roles.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues to ensure minimal downtime.
- Assist in the installation, configuration, and maintenance of workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in our ticketing system (Jira/ServiceNow).
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Conduct basic user training on company software and security protocols.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- Familiarity with basic computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills and a customer-service-oriented mindset.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Willingness to obtain relevant IT certifications (we offer sponsorship).