Job Description
Are you ready to kickstart your career in Information Technology? Memphis Tech Solutions is seeking ambitious, entry-level professionals to join our dynamic support team. We offer a collaborative environment where you will learn from industry experts and grow your technical skills in a real-world setting.
As a Junior IT Support Specialist, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance. We value curiosity and dedication over experience, making this the perfect opportunity for recent graduates or career switchers looking to break into the tech industry.
Why Join Us?
- Comprehensive training program for new hires.
- Modern equipment and cloud-based tools.
- Competitive benefits package and professional development opportunities.
Responsibilities
- Provide Tier 1 technical support to internal employees and clients via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Install, configure, and maintain computer peripherals and network devices.
- Manage user accounts, permissions, and access to company resources (Active Directory).
- Document all technical issues and resolutions in the Helpdesk ticketing system.
- Collaborate with senior IT staff to troubleshoot complex network connectivity problems.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s degree preferred).
- Basic understanding of computer hardware components and operating systems (Windows 10/11, macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications (CompTIA A+ is a plus).
- Ability to work flexible hours, including occasional evening or weekend shifts.