Job Description
Are you looking to kickstart your career in the technology sector? TechFlow Solutions is looking for a motivated Junior IT Support Specialist to join our dynamic team in Jacksonville, FL. This is a fantastic opportunity for recent graduates or individuals looking to transition into the IT industry.
We pride ourselves on a culture of continuous learning and innovation. As a Junior IT Support Specialist, you will work closely with our Senior Technicians to ensure our corporate systems run smoothly. We offer comprehensive training, a competitive benefits package, and a clear path for career advancement.
Why Join Us?
- Comprehensive on-the-job training for career growth.
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Modern work environment with flexible PTO.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist with the installation, configuration, and troubleshooting of hardware and software.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Monitor system performance and report technical anomalies to the Senior Team.
- Collaborate with cross-functional teams to improve IT processes and user experience.
- Conduct regular IT training sessions for new staff members.
Qualifications
- High School Diploma or GED required; Bachelor's degree in Computer Science or related field is a plus.
- No prior professional experience required; we value enthusiasm and willingness to learn.
- Basic understanding of computer hardware and operating systems (Windows).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.