Job Description
Ready to Launch Your Career in Technology?
Apex Innovations is a forward-thinking technology firm in the heart of Colorado Springs looking for driven individuals to join our team as Junior IT Support Specialists. We value potential, curiosity, and a strong work ethic over years of prior experience. If you are eager to learn and grow within the IT industry, this is your opportunity to start a rewarding career.
As part of our dynamic team, you will receive comprehensive mentorship and training to master the latest tools and technologies. We believe in fostering internal talent and providing a clear pathway for advancement.
Why Join Us?
- Zero Experience Required: We provide on-the-job training for the right candidates.
- Modern Environment: Work with cutting-edge hardware and software in a collaborative office.
- Growth Opportunities: Fast-track career progression within the IT department.
- Benefits Package: Competitive salary, health insurance, and paid time off.
What You'll Do:
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues for desktops, laptops, and printers.
- Assist in the setup and configuration of new employee workstations.
- Document technical issues and resolutions in our ticketing system.
- Maintain inventory of IT equipment and manage software licenses.
- Collaborate with senior IT staff to resolve complex technical challenges.
Apply today and take the first step towards a successful career in IT!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues for desktops, laptops, and printers.
- Assist in the setup and configuration of new employee workstations.
- Document technical issues and resolutions in our ticketing system.
- Maintain inventory of IT equipment and manage software licenses.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- Education: High school diploma or GED is required; an Associate’s degree in Information Technology or a related field is a plus.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is highly desirable.
- Communication: Strong verbal and written communication skills with a focus on customer service.
- Problem Solving: A logical approach to diagnosing and solving technical problems.
- Willingness to Learn: A genuine interest in technology and a drive to acquire new skills.
- Availability: Ability to work full-time, including occasional evenings or weekends as needed.