Job Description
Are you ready to kickstart your career in the heart of the Lone Star State? San Antonio Digital Systems is looking for a motivated Junior IT Support Specialist to join our innovative team. We are a fast-growing tech firm committed to digital excellence, and we believe in investing in the next generation of tech talent.
In this role, you will be the first line of defense for our internal technology needs, ensuring our employees have the tools they need to succeed. We offer a hybrid work model, comprehensive health benefits, and a clear roadmap for professional advancement.
Why join us?
- Competitive salary and annual performance bonuses.
- Health, dental, and vision insurance.
- Professional development budget for certifications.
- A vibrant, inclusive company culture in the historic River Walk area.
Don't just watch technology grow—be part of it. Apply today to become the IT hero we know you can be!
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person interactions.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac platforms.
- Assist in the deployment, configuration, and maintenance of computer workstations and peripherals.
- Manage IT inventory, track assets, and order necessary supplies efficiently.
- Document technical issues, resolutions, and procedures in our ticketing system (e.g., ServiceNow).
- Collaborate with the senior IT team to improve internal processes and user experience.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of Windows operating systems, Active Directory, and networking concepts.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Ability to work both independently and as part of a collaborative team environment.
- Eagerness to obtain industry-recognized certifications (e.g., CompTIA A+).