Job Description
Are you ready to launch your career in the dynamic world of Information Technology? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our fast-paced team in San Antonio, TX. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience with cutting-edge technologies.
As part of our IT team, you will play a crucial role in ensuring our organization’s technological infrastructure runs smoothly. You will be the first point of contact for technical inquiries, providing solutions that empower our employees to work efficiently. We offer a comprehensive training program to help you grow your skills in network administration, system security, and customer service.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the deployment and configuration of new workstations and software applications.
- Maintain accurate records of all support tickets and incidents in the helpdesk system.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to learn and adapt to new technologies quickly.