Job Description
Launch Your Tech Career in the Heart of Colorado Springs!
TechHorizon Solutions is on the lookout for a driven Junior IT Support Specialist to join our innovative team. If you are an aspiring IT professional eager to learn, troubleshoot, and grow within a dynamic environment, this is the perfect opportunity for you. We pride ourselves on fostering talent and providing a clear trajectory for career advancement.
What You’ll Do:
- Deliver exceptional first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Install, configure, and maintain computer workstations and peripherals.
- Assist in the deployment of new software applications and operating systems.
- Manage IT inventory and ensure equipment is in optimal working condition.
- Document technical incidents and resolutions in our knowledge base.
Join us and become a vital part of our mission to drive technological excellence.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues efficiently.
- Install, configure, and maintain computer workstations and peripherals.
- Assist in the deployment of new software and operating systems.
- Monitor and maintain inventory of IT equipment and supplies.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Willingness to learn new technologies and complete on-the-job training.
- Customer service orientation with a professional demeanor.