Job Description
Are you ready to launch your career in Information Technology?
TechNova Solutions is looking for a passionate Junior IT Support Specialist to join our dynamic team in Detroit, Michigan. We are committed to cultivating talent and providing comprehensive training for entry-level professionals ready to make an impact.
As part of our IT department, you will gain hands-on experience working on cutting-edge infrastructure while supporting a diverse range of internal stakeholders. If you are eager to learn, solve problems, and grow your technical skills in a collaborative environment, we want to meet you.
Responsibilities
- Troubleshoot: Provide first-level technical support and resolve hardware and software issues for employees in a timely manner.
- Deployment: Assist in the provisioning, configuration, and setup of new workstations, laptops, and peripherals.
- Ticket Management: Monitor and respond to help desk tickets, ensuring SLAs are met and user satisfaction is high.
- Documentation: Maintain accurate records of system configurations, network changes, and troubleshooting steps.
- Support: Collaborate with senior IT staff to perform routine maintenance, patch management, and security updates.
- Communication: Communicate technical concepts to non-technical users in a clear, professional, and friendly manner.
Qualifications
- Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience will be considered).
- Knowledge: Basic understanding of operating systems (Windows 10/11) and networking concepts.
- Skills: Familiarity with Active Directory, basic command line usage, and ticketing systems (e.g., Jira, ServiceNow).
- Attributes: Strong analytical thinking, problem-solving skills, and a keen attention to detail.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Eligibility: Must be authorized to work in the United States.