Job Description
Are you looking to kickstart your career in technology in the heart of the Motor City? MetroTech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Detroit, MI.
We are committed to fostering talent and providing a pathway for recent graduates and career changers to excel in the tech industry. As part of our growing IT department, you will gain hands-on experience with enterprise hardware, software deployment, and network infrastructure.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- Work in a collaborative, innovative environment in downtown Detroit.
We are looking for candidates who are eager to learn and ready to make an impact. If you are passionate about technology and helping others, we want to hear from you!
Responsibilities
- Provide first-level technical support and troubleshooting for employees via phone and email.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Respond to help desk tickets in a timely and professional manner.
- Perform hardware upgrades, software updates, and inventory management.
- Collaborate with senior IT staff to resolve complex network and system issues.
- Document all technical issues and resolutions in the help desk ticketing system.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows and macOS).
- Strong problem-solving skills and logical reasoning abilities.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Willingness to learn new technologies and obtain relevant industry certifications (e.g., CompTIA A+).
- Must be authorized to work in the United States.