Job Description
Are you ready to kickstart your career in technology? Boston Digital Systems is seeking a driven Junior IT Support Specialist to join our dynamic team in the heart of Boston, MA. We are a rapidly growing tech firm dedicated to innovation and employee growth.
We are hiring immediately and are looking for individuals with a strong desire to learn, excellent problem-solving skills, and a passion for technology. No prior experience is required—we provide comprehensive training!
Why Join Us?
- Immediate Hiring: Start your journey today.
- Growth Opportunities: Clear path to senior IT roles.
- Modern Environment: Work in the vibrant Seaport District.
Your Role
You will be the first point of contact for our internal team, ensuring they have the technology they need to succeed. This is a hands-on role perfect for recent graduates or career changers looking to break into IT.
Responsibilities
- Provide Tier 1 Support: Assist employees with hardware, software, and network troubleshooting via phone, email, and in-person.
- System Administration: Install, configure, and maintain operating systems (Windows/macOS) and office productivity software.
- Hardware Management: Set up new workstations, laptops, and peripherals; perform regular maintenance and upgrades.
- Help Desk Management: Log and track support tickets in our ticketing system to ensure timely resolution.
- Network Assistance: Monitor local network performance and assist in resolving connectivity issues.
- Documentation: Maintain accurate records of IT assets, configurations, and troubleshooting steps.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Technical Basics: Familiarity with Microsoft Office Suite and general computer operations.
- Communication: Excellent verbal and written communication skills with a customer-service attitude.
- Problem Solving: Ability to diagnose basic technical issues and follow logical troubleshooting procedures.
- Availability: Must be available to work full-time and occasionally support outside standard business hours.
- Passion: A genuine interest in learning new technologies and IT best practices.