Job Description
Launch your tech career tomorrow with TechNova Solutions! We're seeking passionate entry-level professionals to join our Raleigh IT support team. No experience required – just drive and eagerness to learn. Enjoy competitive pay, full benefits, and mentorship from industry veterans in Raleigh's thriving tech hub. Start your journey today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network troubleshooting and system maintenance
- Document IT procedures and create knowledge base articles
- Collaborate with senior team members on project implementations
- Manage user account creation and access permissions
- Conduct equipment setups and configuration for new hires
- Participate in cross-departmental IT initiatives
Qualifications
- Associate's degree or equivalent technical certification
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license (for occasional equipment pickups)