Job Description
Launch your tech career in Silicon Valley with our comprehensive paid training program! TechGrow Academy is seeking motivated individuals for our IT Support Specialist apprenticeship in San Jose. No prior experience required – we provide everything you need to succeed in high-demand IT roles. Our 12-week intensive training combines classroom instruction, hands-on labs, and mentorship from industry experts. Upon completion, you'll earn industry certifications and transition into a full-time position with our partner companies.
What you'll gain:
- Compensation during training ($18/hour)
- Free CompTIA A+ & Google IT Support Professional certifications
- Guaranteed job placement with leading tech firms
- Ongoing career development support
- Health benefits after conversion
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1/2 technical support to end-users
- Manage network infrastructure and security protocols
- Create and maintain documentation for IT processes
- Collaborate with cross-functional teams on system deployments
- Monitor system performance and resolve incidents
- Participate in cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving skills
- Strong communication and customer service abilities
- Ability to learn technical concepts quickly
- Passion for technology and continuous learning
- Valid driver's license and reliable transportation
- Must pass background check and drug screening
- Authorization to work in the United States