Job Description
Launch your tech career in New York with our comprehensive paid training program! Nexus Solutions Inc. is urgently hiring motivated entry-level professionals for our Tech Support Specialist role. No prior experience required – we provide all necessary training to build foundational IT skills. Join our dynamic team in Manhattan and gain hands-on experience with cutting-edge technologies while receiving competitive compensation and full benefits.
Why Join Us?
- 🔧 6-week paid training program covering networking, security, and troubleshooting
- 📈 Mentorship from industry-certified professionals
- 💰 Comprehensive benefits package (health, dental, vision)
- 🏙️ Prime location in NYC's tech hub
- 🚀 Clear career advancement path to senior roles
Responsibilities
- Provide Tier 1 technical support for enterprise software and hardware systems
- Diagnose and resolve technical issues via phone, email, and remote accessDocument cases and maintain accurate ticketing systems
- Collaborate with senior engineers on complex problem resolution
- Contribute to knowledge base documentation and training materials
- Participate in continuous skills development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to work flexible hours including occasional weekends
- Valid US work authorization
- Passion for technology and willingness to learn