Job Description
Join our dynamic team at TechForward Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in San Francisco with no prior experience to launch their tech careers. If you're passionate about technology, eager to learn, and thrive in collaborative environments, this is your golden opportunity. We provide comprehensive training and mentorship to transform your potential into professional expertise.
Our fast-paced startup environment offers competitive compensation, comprehensive benefits, and a chance to work with cutting-edge technologies. Help us deliver exceptional IT services while growing your skills in networking, security, and system administration. Apply now to secure your spot in our next training cohort!
Responsibilities
- Provide first-level technical support via phone, email, and chat for internal and external users
- Install, configure, and troubleshoot desktop hardware and software systems
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior team members to resolve complex technical problems
- Participate in hands-on training sessions for new technologies and protocols
- Assist with network monitoring and basic security maintenance tasks
- Contribute to knowledge base articles and user documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- Zero prior IT experience required – we train motivated candidates
- Basic computer literacy and familiarity with Windows/macOS environments
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Valid California driver's license (for occasional equipment transport)
- Willingness to obtain CompTIA A+ certification during employment