Job Description
Launch your career in technology with TechSolutions Inc.! We're urgently hiring passionate entry-level IT professionals in Baltimore, MD. Join our dynamic team where you'll gain hands-on experience supporting cutting-edge infrastructure while making tangible impact. Enjoy comprehensive benefits, mentorship from industry veterans, and a collaborative environment that values growth. This is your opportunity to transition from classroom to career in just weeks!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Manage Active Directory accounts and permissions
- Document all IT incidents and resolutions in ServiceNow
- Assist with network infrastructure monitoring and basic maintenance
- Train employees on new software implementations
- Collaborate with senior engineers on system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ certification or equivalent coursework
- Excellent problem-solving and communication skills
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits