Job Description
Join our dynamic tech team in the heart of New Orleans! TechNola Solutions is seeking a passionate Junior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role is perfect for recent graduates eager to launch their career in IT while contributing to innovative projects that shape the Gulf Coast's digital landscape.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create user documentation
- Collaborate with senior engineers on system upgrades and security patches
- Manage helpdesk ticketing system and prioritize user requests
- Assist with cybersecurity best practices implementation
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of hands-on technical support experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred