Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Miami's thriving tech scene! We're seeking passionate tech newcomers to provide exceptional user support across our dynamic organization. You'll gain hands-on experience with cutting-edge infrastructure while contributing to a culture that values innovation and growth. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for professional development in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues for 100+ end-users
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and permissions
- Document IT procedures and knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on infrastructure projects
- Provide phone, email, and in-person technical support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365 and cloud applications
- Ability to lift 20lbs and work in a fast-paced environment
- Valid Florida driver's license for occasional equipment transport