Job Description
Join our innovative team as an entry-level IT Support Specialist and launch your career in Colorado Springs' thriving tech hub! CyberSecure Solutions is seeking a motivated tech enthusiast to provide essential IT infrastructure support to our growing client base. You'll gain hands-on experience with cutting-edge technologies while contributing to a culture of continuous learning and professional growth. This role offers structured training, mentorship opportunities, and a clear path to career advancement in cybersecurity and systems administration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols including endpoint protection and access management
- Document technical procedures and maintain IT asset inventories
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional user training on new technologies
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid Colorado driver's license with reliable transportation